MEDICAL SUPPORT ASSISTANT , HYBRID TITLE 38,
Location: Anchorage Alaska
Description: Department Of Veterans Affairs is hiring MEDICAL SUPPORT ASSISTANT , HYBRID TITLE 38, right now, this job will be placed in Alaska. Detailed specification about this job opportunity please read the description below. Vacancy Identification Number (VIN): 980758
Come to Alaska, the "Last Frontier"! Anchorage has a moderate winter, midnight sun in the summer and! adventures for a lifetime.
The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission. The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are I ntegrity, C ommitment, A dvocacy, R espect and E xcellence (" I CARE ").
America's Veterans need you!
To find out more, go to To find out more, go to http://www.va.gov/icare
To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.
Join a professional team providing compassionate care to Veterans!
NOTE: In addition to the base salary, this positi! on receives a 5.57% Cost of Living Allowance, which is tax-fre! e. The COLA is subject to change.
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.
NOTE: The full performance level of this vacancy is GS-06 . The actual grade at which an applicant may be selected for this vacancy is in the range of GS-05 to GS-06 . The Professional Standards Board (a peer-review group) will review the selected candidateÂ's education and experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.
The Medical Support Assistant provides administrative support to physicians, physicianÂ's assista! nts, nurses, registered nurse practitioners, dietitians, social workers and other administrative and professional staff throughout the assigned work area and the medical center.
Work Schedule: Monday-Friday, duty hours to be between 7:00 am to 4:30 p.m. to be determined by the Service Chief.
Relocation expenses are not approved for this vacancy. Work schedule subject to change in order to meet the needs of the Veteran's.
Special Employment Consideration: Individuals eligible for the following appointments are encouraged to apply: 5 CFR 213.3102 "u", Schedule A, Appointment of persons with disabilities ; and Disabled veterans with a compensable service-connected disability of 30% or more. KEY REQUIREMENTS
U.S. Citizenship
Must pass pre-employment examination.
Designated and/or Random Drug Testing required.
Background and/or Security Investigation required.
English Language Proficiency required. DUTIES:!
It is expected that MSAs receive guidance from more experience! d staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.
At this level, the MSA performs a full range of duties to include those listed above. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national sch! eduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patientÂ's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
Work Schedule: 8:00 a.m. to 4:30 p.m.
Functional Statement Title: Medical Support Assistant Functional Statement: 000000
Relocation Expenses: Relocation expenses are not authorized for this position. QUALIFICATIONS REQU! IRED:
Must be able to speak English
GRADE DETERMIN! ATIONS: Your salary and grade will be determined by the Professional Standards Board (PSB). The PSB is a peer review process. The PSB will review your individual qualifications, education, professional training/internship(s) and professional experience to determine the most appropriate salary and grade based on your individual accomplishments.
GS-05:
a. One (1) year of experience in clerical or office work that is directly related to duties of a Medical Support Assistant. Experience at this level includes scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both the In-patient and Out-patient appointments for areas of responsibilities; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and Insurance information; processing all emergency and non-emerge! ncy transfers to other facilities; performing basic eligibility; co-pays and pre-authorization requirements for specific coverage (Please document related experience within your description of duties.) OR
b. Four (4) years of education above high school leading to a bachelor's degree with major study or at least 24 semester hours in subjects appropriate to the position to be filled. This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal pre-requisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week of approximately 36 weeks in a business or technical school.
DEMONSTRATED KNOWLEDGE, SKILLS AND ABILITIES. In addition to meeting the basic and grade requirements the candiate must demons! trate the following knowledge, skills, and abilities to qualify for thi! s position. Please include within you description of duties.
a. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
b. Knowledge of basic medical terminology.
c. Ability to make appointments in a clinic setting.
d. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
e. Ability to identify customer's concerns, perform the task to resolve the issue and follow-up as necessary to ensure a satisfactory resolution.
f. Ability to communicate effectively and professionally.
g. Some locations require a valid driver's license.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. References : VA Handbook 5005/ 53, Part II, Appendi! x G45, Medical Support Assistant QUALIFICATION STANDARD , dated June 2012, and OPM Group Coverage Qualification Standard for Professional and Scientific Positions at http://www.opm.gov/qualifications/standards/indexes/num-ndx.asp ( or you may use the following generic citation) VA Handbook 5005 available in the local Human Resources Office and OPM Group Coverage Qualification Standard for Professional and Scientific Positions at http://www.opm.gov/qualifications/standards/indexes/num-ndx.asp
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Applicants must, therefore, only report attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html . All educat! ion claimed by applicants will be verified by the appointing agency acc! ordingly.. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***
US Citizen
High School Diploma
Citizenship: Citizen of the United States
Physical Standards: See VA Handbook 5005, Part III, Chapter 2, paragraph 7, and VA Handbook 5019, Occupational Health Services. All applicants must be physically and mentally able to perform efficiently the duties of the position.
Physical Requirements: The work involves no major physical demands and is mainly sedentary.
Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15,! Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx .
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome. BENEFITS:
Working for the Department of Veterans Affairs offers a comprehensive benefits packag! e that includes, in part, paid vacation, sick leave, holidays, life insu! rance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at http://www4.va.gov/JOBS/Job_Benefits/benefits.asp . OTHER INFORMATION:
This position is in the Excepted Service and does not confer competitive status.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Department Of Veterans Affairs.
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This job starts available on: Tue, 22 Oct 2013 09:34:04 GMT