Customer Care Officer [Belgium]

 

JOB TASKS

Manage requests and resolve them within the agreed upon timeframe (SLA),

• Processing the return of cards (scan and resend),
• Enrichment of our database, updating of customer files,
• Processing of investigation requests related to our electronic products (Belgian)
• Actively participate in the launch of the digital Ticket Restaurant in the GD

Luxembourg by providing a rigorous follow-up of customer/sales/first line requests

• Handles customer complaints (level 2)
• Transmits "Product" information
• Proactively and qualitatively analyze and process all customer/first line/sales requests

(investigations, orders...), through his mastery of our internal procedures, his
internal procedures, knowledge of our products and management tools.

• Consolidates the relationship of trust with the customer and builds loyalty to our company through his/her

initiatives and his ability to propose appropriate solutions

• Collaborates in the achievement of the different objectives
• Participates in the improvement of the quality and efficiency of Customer Care (organization,

processes, tools, interdepartmental collaboration, etc.)
2

• Participates in the analysis of the causes of non-quality, proposes to his/her manager any action for

and participates in their implementation.

• Contacts customers by telephone if necessary
• Demonstrates a collegial spirit within the department and the company

YOUR PROFILE

• You have a bachelor's degree (professional or university)
• You have already acquired a first proven experience in an after sales/support department,
• You are trilingual (NL/FR/EN). You have a perfect command of the written word,
• You are administratively versatile and have a good knowledge of MS

Office,

• You are able to provide accurate and neat work.
• You are very rigorous and have a strong capacity of adaptability,
• You are able to work independently,
• You must have a certain computer dexterity.
• You have a very good relational contact and a good listening,
• You have a commercial spirit,
• You have a sense of initiative and quality of service,
• You are able to work under pressure,
• You have an analytical capacity,
• You are dynamic,
• You have a good team spirit.

 

.